Check out our FAQs first:
Before contacting us, first check if your question has already been answered below, to save both our and your time!
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Can I make changes to my order after I placed it?
Yes no worries! If you've placed your order within the last 24 hours, before the production phase begins, you can make any changes to your order that'd you'd like!
If 24 hours have already passed, you may try contacting us but we cannot guarantee that it will be possible.
I accidentally provided the wrong shipping address?
Please contact us as soon as possible with the order number, your full name, and the correct shipping address.
If we haven't shipped out your order yet, there should be no problem in changing the address!
How can I track my order?
You should have normally received a confirmation email when your order was shipped, which includes the tracking information. You can check the current status of your parcel through this information.
If you haven't received this email yet, it means your order hasn't been shipped yet so we ask you to be patient. Orders are usually shipped within 5 days of ordering, if it's been significantly longer than that, please contact us and we will see what the issue is!