Saratily · Shipping Policy
Shipping & Delivery
Your Order Journey
From the moment you place your order to the day it arrives, here is what to expect. We prepare your order within 1–2 business days, and the carrier then delivers it within 7–10 business days.
From checkout to your door
Order placed & payment confirmed
Payment is taken when you place your order, and you receive an order confirmation email.
Processing: 1–2 business days
We prepare and pack your order within 1–2 business days after payment confirmation.
Your order ships & tracking email
As soon as your order ships, we email you a tracking number so you can follow it on its way.
Delivery: 7–10 business days
Your order arrives within 7–10 business days after dispatch. See section 03 for details.
Peak seasons & promotions
During busy periods such as holiday seasons and major promotions, processing can take a little longer than 1–2 business days. We always work to get your order to you as quickly as possible.
Destinations & Shipping Costs
We ship our body jewelry, chokers, rings, games and accessories worldwide. Orders over $35 ship free, wherever you are.
What is included
Free shipping on every order over $35
Free shipping applies worldwide, to every destination we ship to
A tracking number emailed once your order ships
Good to know
For orders under $35, the shipping cost depends on your destination and method and is shown at checkout before you pay
Customs duties or import taxes outside the US are not part of our shipping charges (see section 05)
Please make sure your shipping address is correct before you order (see section 08)
Processing & Delivery Times
Your total delivery time is made up of two parts: the time we need to prepare your order, and the time the carrier needs to bring it to you.
Processing time
Orders are processed within 1–2 business days after payment confirmation.
This can be longer during peak seasons and promotions.
Delivery time
Once shipped, orders arrive within 7–10 business days after dispatch, to destinations worldwide.
Business days are Monday to Friday, excluding public holidays.
Estimates, not guarantees
Delays can occasionally happen because of customs, weather or other events outside our control. If nothing has arrived 10 business days after dispatch, please email contact@saratily.com with your order number and we will follow up with the carrier for you.
Carriers & Tracking
We work with trusted carriers and keep you updated by email at the key steps, so you always know where your order is.
Our carriers
The carrier used for your order depends on your destination and the items you ordered.
Orders in several parcels
Your order may be split into several parcels, each with its own tracking number.
Parcels can arrive on different days, so if only part of your order has arrived, the rest is usually on its way.
Order confirmation email
Sent after your order is placed. It shows your order number, the items you ordered and your shipping address. If you cannot find it, please check your spam or promotions folder.
Shipping confirmation & tracking number
Sent once your order ships. It includes your tracking number, or one per parcel if your order ships in several parcels.
In-transit updates
Tracking updates as your parcel moves through the carrier network. These updates come from the carrier and may not always appear in real time, especially when a parcel crosses borders.
Delivered
If tracking shows your parcel as delivered but you cannot find it, check with your neighbors and the carrier, then contact us with your order number.
Tracking not updating?
It is normal for tracking to pause for a few days while a parcel travels internationally or clears customs. If you are concerned, email contact@saratily.com with your order number and we will check on it for you.
Customs, Duties & Currency
We ship worldwide, so here is what to expect when your order crosses a border.
Customs duties & import taxes
For deliveries outside the United States, the destination country may charge customs duties or import taxes. These are set by local authorities, are the customer's responsibility and are not part of our shipping charges.
Your local customs office can tell you what applies in your country.
Prices & currency
Our prices are in US dollars (USD). Depending on your location, other currencies may be shown at checkout, and the currency shown at checkout is the currency you are charged in.
For accepted payment methods, see our Payment Policy.
Customs checks
Occasionally a parcel is held for a routine customs check, which can add a few days to delivery. If customs contacts you for information or payment, responding quickly helps your parcel reach you sooner.
Your Consumer Rights
This policy works alongside the consumer protection laws of your country or state of residence. Those mandatory rights always apply and are not limited by this policy.
EU & UK customers
You keep your statutory right to withdraw from an online purchase within 14 days, which matches our 14-day return window. As permitted by EU law, sealed hygiene items opened after delivery are excluded. See our Returns & Refunds Policy for the full process.
Your personal data
Your order contents are treated as private. We share your name, shipping address and contact details with shipping carriers only as needed to deliver your order. See our Privacy Policy for details.
Our delivery commitment
If something goes wrong with your delivery, we will help you sort it out.
If your order is late or does not reach you, contact us and we will investigate with the carrier and keep you updated on the next steps.
Contact us first
Email contact@saratily.com with your order number. We reply within 24 hours on business days (Monday to Friday).
Online dispute resolution
EU customers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Nothing in this policy limits or waives your statutory consumer rights. Where any part of this policy conflicts with the mandatory law of your country or state of residence, that law takes priority.
Damaged, Lost & Delayed Parcels
Most orders arrive safely, but if something goes wrong on the way, follow the steps below so we can help you as quickly as possible.
Damaged, defective or wrong item: tell us quickly
If your order arrives damaged, defective or not what you ordered, please let us know as soon as possible after delivery, ideally within 48 hours, and include photos. In these cases we cover the return cost and replace the item or refund you.
Lost or delayed parcel
If nothing has arrived 10 business days after dispatch, contact us with your order number. Remember that orders shipped in several parcels may arrive on different days.
If a parcel is lost in transit, we arrange a replacement or a refund.
Marked as delivered but not found
Check with your neighbors and the carrier first, then contact us. We will help you investigate with the carrier.
We are not responsible for orders delivered to an incorrect or outdated address entered at checkout (see section 08).
Take photos
For a damaged, defective or wrong item, photograph the packaging and the item. Keep all packaging until your case is resolved.
Email us
Write to contact@saratily.com with your order number, a short description and your photos. Please do not send anything back until we confirm and send you instructions.
We review your case
We reply within 24 hours on business days and, where needed, contact the carrier on your behalf.
We put it right
For damaged, defective, wrong or lost items, we arrange a replacement or refund you to your original payment method, at no cost to you.
Please contact us before opening a chargeback or PayPal dispute
We can usually solve a delivery problem faster than your bank can.
Chargebacks and disputes can take weeks to resolve and do not speed up a carrier investigation. If there is an issue with your delivery, reach out to us first and we will do everything we can to help.
By email
contact@saratily.com. Please include your order number. We reply within 24 hours on business days.
By phone
Call +1 740 272-5703. Please have your order number ready.
Delivery Address & Changes
We ship to the address you enter at checkout, and you are responsible for making sure it is accurate. Please take a moment to check it before you place your order.
Before you order
Include your full name, street, house or apartment number and ZIP or postal code
Add a phone number so the carrier can reach you if needed
Double-check spelling, especially for international addresses
Please note
Address changes are only possible before your order ships
We are not responsible for orders delivered to an incorrect or outdated address entered at checkout
Need to change your order or cancel?
Email contact@saratily.com right away with your order number. We can change your order or address, or cancel it free of charge, as long as it has not shipped yet.
Questions about your delivery?
Our team replies to emails within 24 hours on business days, Monday to Friday. Please always include your order number.
This policy applies to all orders placed on saratily.com. It should be read together with our Returns & Refunds Policy, Payment Policy, Terms of Service and Privacy Policy. Saratily is a trading name of 2T E-Business LLC, a South Carolina limited liability company. Nothing in this policy affects rights that cannot be waived under the law of your country or state of residence. We may update this policy from time to time without affecting your statutory rights. Effective October 13, 2026.