Frequently Asked Questions

How do I place an order with Saratily?

Browse our full collection, add the items you like to your cart and go to checkout. Enter your shipping address and payment details, then confirm your order. You will receive an order confirmation by email shortly afterwards.

Who can order from Saratily?

Saratily is a store for adults only. You must be 18 or older to place an order. By ordering, you confirm that you meet this age requirement. See our Terms of Service for details.

Do I need an account to order?

No, you can check out as a guest. An account is optional and makes it easier to see your order history and save your details for next time.

Can I change or cancel my order?

Yes, free of charge, as long as your order has not shipped yet. Email us right away at contact@saratily.com with your order number and the change you need. The sooner you contact us, the better. Once an order has shipped, it can no longer be cancelled, but you can still use our returns process where the item is eligible.

I haven't received an order confirmation. What should I do?

First check your spam or junk folder, as confirmation emails sometimes land there. If it isn't there, your email address may have been mistyped at checkout. Email contact@saratily.com with your name and the approximate order date, and we will look up your order.

Can I order several items in one order?

Yes. You can combine body jewelry, chokers, couples games, personalized underwear and other items in a single order and check out in one go. Orders over $35 ship free, worldwide. Please note that a larger order may arrive in several parcels, each with its own tracking number.

Can I get an invoice for my order?

Your order confirmation email serves as proof of purchase. If you need a separate invoice, email contact@saratily.com with your order number and we will send one to you.

Do you ship to my country?

Yes, we ship worldwide from saratily.com. Our main market is the United States. Enter your shipping address at checkout to see the shipping options for your destination.

How much does shipping cost?

Shipping is free on orders over $35, worldwide. For orders under $35, the shipping cost depends on your destination and the shipping method, and it is always shown at checkout before you pay. See our Shipping Policy.

How long will my order take to arrive?

We process orders within 1–2 business days after payment confirmation (this can take a little longer during peak seasons and promotions). Delivery then takes 7–10 business days after dispatch. Customs checks, weather or other events can occasionally cause delays. For full details, see our Shipping Policy.

Which carriers do you use?

We ship with UPS, DHL, YunExpress and KunYi. The carrier used can depend on your destination.

How do I track my order?

As soon as your order ships, we email you a tracking number so you can follow your parcel until it reaches you.

Why did I receive only part of my order?

Orders with several items may be split into separate parcels that ship and arrive on different days. Each parcel has its own tracking number, which we send by email. If a parcel still seems to be missing after the delivery window, contact us with your order number.

What if I entered the wrong shipping address?

Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect or outdated address entered by the customer. If you spot a mistake, email contact@saratily.com right away with your order number and the correct address. We can update it as long as your order has not shipped yet.

Will I have to pay customs duties or import taxes?

For deliveries outside the United States, the destination country may charge customs duties or import taxes. These charges are set by local authorities, not by us, and are the customer's responsibility. If you are unsure, check with your local customs office before ordering.

My order hasn't arrived yet. What should I do?

If nothing has arrived 10 business days after dispatch, email contact@saratily.com with your order number and we will look into it for you.

What if my parcel is lost or damaged in transit?

Contact us right away at contact@saratily.com with your order number, and photos if the parcel arrived damaged. We will arrange a replacement or a refund.

What is your return policy?

You can return items within 14 days of the day you receive them. Items must be unworn, unused and in the same condition as received, with tags, original packaging and proof of purchase. Read the full details in our Returns & Refunds Policy.

Which items can't be returned?

For hygiene reasons, underwear and intimate accessories can only be returned if they are unopened in their sealed original packaging. Personalized (custom) items cannot be returned unless they are faulty or wrong. Gift cards are not returnable.

How do I start a return?

Email contact@saratily.com with your order number and the item you would like to return. We will confirm your return and send you instructions. Please do not send anything back before you receive our confirmation, and write your order number on or inside the parcel.

Where do I send my return?

Returns go to our returns warehouse in Xiamen, China, not to our office. We include the full return address in your return instructions. Our South Carolina office does not accept returns, so please do not send items there.

Who pays for return shipping?

For change-of-mind returns, return postage is paid by the customer. If your item is damaged, defective or not what you ordered, we cover the cost and replace the item or refund you.

How long does a refund take?

Once we have received and approved your return, we refund you to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the amount in your account.

Can I exchange an item?

To exchange an item, please return it following our returns process and place a new order for the item you would like instead.

I received a damaged or wrong item. What should I do?

Email contact@saratily.com as soon as possible after delivery, ideally within 48 hours, with your order number and photos of what you received. We will replace the item or refund you, and cover the return cost.

I live in the EU or UK. Do I still have my right of withdrawal?

Yes. You keep your statutory 14-day right of withdrawal, which has the same length as our return window. As permitted by EU law, this right does not apply to sealed goods that are unsuitable for return for hygiene reasons once they have been unsealed after delivery.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay and Amazon Pay. See our Payment Policy for details.

Is it safe to pay on saratily.com?

Yes. Card and wallet payments go through Shopify Payments' encrypted, PCI-DSS compliant checkout, PayPal payments are handled by PayPal and Amazon Pay payments by Amazon. Your full card number is never shared with us or stored by us.

Which currency will I be charged in?

Our prices are in US dollars (USD). Depending on your location, other currencies may be shown at checkout. The currency shown at checkout is the currency you will be charged in.

When is my payment taken?

Payment is taken when you place your order. If you cancel before your order ships, you receive a full refund.

What name will appear on my bank statement?

Your bank statement will show a charge from Saratily or 2T E-Business LLC. If you don't recognize a charge, email us before contacting your bank.

Do you offer cash on delivery?

No. All orders are paid online at checkout using one of the payment methods shown.

Why was my payment declined?

Declines usually come from your bank or card issuer, for example because of a security check or a limit on your card. Check your details, try another payment method, or contact your bank. If the problem continues, email contact@saratily.com.

I see a charge I don't recognize. What should I do?

Please contact us at contact@saratily.com before opening a chargeback or PayPal dispute. Most payment questions can be resolved quickly once we can look at your order.

What does Saratily sell?

Saratily offers body jewelry such as waist, belly, chest and thigh chains, as well as chokers and collar-and-leash sets, clip-on rings, couples dice and card games, intimate sensation accessories and personalized underwear. Browse the full collection.

Are your products for adults only?

Yes. Saratily is for adults 18 and over. Please use each product as described on its product page and keep products away from children.

How do I choose the right size?

Sizing and details are listed on each product page. Please check them carefully before ordering. If anything is unclear, email contact@saratily.com with the name of the item and we will answer your question.

How does personalized underwear work?

Enter your personalization (for example a name or text) in the field shown on the product page or at checkout, as indicated for that item. Please double-check the spelling before you order: personalized items are made just for you and cannot be returned unless they are faulty or wrong. If you notice a mistake, email us right away with your order number.

How should I care for my body jewelry?

A little care helps your body jewelry keep its look for longer. Keep it dry, and put it on after applying perfume or lotion so these products don't come into contact with it. Wipe it gently with a soft, dry cloth after wearing.

How should I store my body jewelry?

Store each piece separately in a dry place, for example in a pouch or a box with compartments. Keeping pieces apart helps prevent scratches and stops chains from tangling.

What if an item feels uncomfortable?

Please stop using any item that causes discomfort. If you believe the item is faulty, email contact@saratily.com with your order number and photos, and we will help.

Will the item look exactly like the photos?

We show our products as accurately as possible. Screen settings and lighting can cause small differences in color and shine. If in doubt, check the product description or contact us before ordering.

How do I create an account or update my details?

Click the account icon on saratily.com to create an account or log in. Once logged in, you can manage your details, addresses and order history from your account page.

I forgot my password. What should I do?

On the login page, click “Forgot your password?” and follow the instructions sent to your email to set a new one.

How can I contact Saratily?

Email us at contact@saratily.com or call +1 740 272-5703. You can also use the form on our Contact Us page.

How quickly will I hear back?

We reply to emails within 24 hours on business days, Monday to Friday. Messages sent on weekends or public holidays are answered on the next business day.

How do you use my personal data?

We use your data to process your orders, provide support and, with your consent, send you updates. Your order contents are treated as private and only shared with carriers as needed for delivery. You can ask to access, correct or delete your data at any time, and we do not sell your personal information. Our store is for adults 18+ only, and we do not knowingly collect data from anyone under 18. Read the full details in our Privacy Policy.

I have a complaint. What is the process?

Please contact us first at contact@saratily.com; we resolve most issues quickly. If you are an EU consumer and are not satisfied with the outcome, you can also use the European Commission's Online Dispute Resolution platform.

Who is the company behind Saratily?

Saratily is operated by 2T E-Business LLC, a limited liability company organized in the State of South Carolina, USA, at 606 Vang Ct, Boiling Springs, SC 29316, United States. 2T E-Business LLC is the seller for all orders placed on saratily.com. See our Legal Notice for more information.

Where can I find your other policies?

All our policies are available on the website:

Shipping Policy: delivery times, tracking, customs
Returns & Refunds: 14-day returns, hygiene rules, refunds
Payment Policy: payment methods, currency, security
Terms of Service: age requirement, governing law, consumer rights
Privacy Policy: your data rights, cookies, data processors
Legal Notice: company information, hosting, copyright